Direct Employee Support
Your employees will never have to contact the insurance carrier directly for questions or concerns. Our in-house client support team is available Monday through Friday from 9 a.m. – 8 p.m. to provide immediate assistance. Clients can also reach us 24/7 online, through email or by text.
They will feel confident knowing that our employee care team is always available to:
- Handle complex medical claim / Rx issues
- Work with doctors and insurance companies to help get denied procedures approved
- Order replacement ID cards
- Process primary care physician & address changes
- Answer coverage questions
- Resolve unpaid claim issues, i.e. eligibility, carrier, physician/lab processing errors, balance billing, and out-of-network coding errors
- Assist with Inter hospital transfers
- Help with making appointments to get your employees seen by the best doctors
EMPLOYEE ASSISTANCE PROGRAM (EAP)
BeneServ provides an Employee Assistance Program (EAP) for all of your employees, designed to help them lead a happier and more productive life at home and at work. 24/7 confidential telephone access and three face-to-face visits with a licensed professional counselor will provide help with:
- Substance abuse case management
- Stress, depression, anxiety
- Relationship issues, divorce
- Job stress, work conflicts
- Anger, grief and loss
- Elder Care
- Financial services, debt management, credit report issues
- Reducing medical / dental bills
HEALTH & WELLNESS PROGRAMS
BeneServ will coordinate wellness campaigns to help lower claims, decrease absenteeism, and improve productivity. We will maximize your wellness credits so that your employees can receive the following benefits:
- Health & Wellness Coaching
- Nutrition Counseling
- Health Screenings
- Fitness Activities
- Group Coaching Sessions
- Stress Management
ATLANTIC BENEFIT CARD ACCESS
With this card, your employees can get additional savings from dental and vision providers, discounts on medications not covered by your plan, discounted hearing aids & more. Savings of up to 50% on all dental procedures from over 150,000 dental providers.